The right choice in home warranties SM

                                                                  Troubleshooting:

Registration and Login:

If you are having trouble logging in to your account, follow the steps below:

1. Enter your new user name and password in the fields at the top right corner of the Real Estate Professionals page.

OR…

2. If you do not remember your new user name and password, or if you have not yet created a new user name and password, enter the user name and password you used on the old site in those fields instead. If you don’t remember either password, click on the Forgot Password link (step 4).

THEN…

3. The system should recognize you. If it does not, try re-typing your user name and password to ensure that the information was not typed incorrectly the first time.

4. If the system still does not recognize you, click on the Forgot Password link in the top right corner of the screen. Choose to have the password emailed to you by clicking on the Send Now button.

5. If the system still does not recognize you, attempt to register as a new user using the Register Now! link.

6. Ensure that your browser is JavaScript-enabled. This option is typically found in the Tools or Preferences menu.

7. If you are still unable to access your account, please contact American Home Shield at 888-256-1176.

                                                       Frequently-Asked Questions:

Registration and Login:

How do I register as an administrator (so that I have access to all of the agents in an office)?

If you had an account on the old site…

Real estate administrators who already have an online user name and password (from the old site) should log in using the user name and password fields in the top right corner of the screen; this should provide them with administrator access.

If you’ve never had an online account with AHS…

Users who have never accessed their AHS warranty contract information online must register a new account. To register a new account as a real estate administrator, click on the Register Now! link. On the next screen that appears, click on the “register as a RE admin” button to set up an administrator account. You can also register as an administrator by clicking on the “register as RE admin” button in the upper right section of the Real Estate Professionals page (www.ahsrealestate.com).

What if I want to switch my account from a regular account to an administrator account?

Please contact American Home Shield at 888-256-1176, and we will process the switch.

Can escrow offices and title companies create accounts on the new site?

Yes. Escrow and title companies can register using the Register Now! Link or by entering their old user name and password in the fields on the upper right section of the Real Estate Professionals page (www.ahsrealestate.com).

Can I access all of my offices from one account?

No. You must set up a unique account (with a unique user name) for each office. This means that you must complete the registration process for each office and choose a different user name (email address) for each account.

I only have one email address. How do I set up multiple accounts?

You must create a “dummy” email address as the user name for the additional accounts. For example, if your email address is jsmith@mydomain.com, you might create the dummy email address jsmith2@mydomain.com for your second user name. All user names must be in email address format, however, they do not have to be valid email addresses.

Will I receive communication from AHS at my user name email address?

You will receive communication from AHS at the email address specified in the Preferred Email Address field on the My Profile page. This may or may not match your user name email address. To update your preferred email address, log in to your account and click on the View Profile link.

Do I have to create a new account if I switch offices?

Yes. Your account is permanently associated with the office you chose when you set up the account. If you switch offices, you must use the Register Now! link, create a new user name, and complete the registration process by selecting your new office.

Entering Applications:

Can I choose from all available products when entering an application online?

No. Online availability is limited to a select group of products. In most areas, this selection is limited to FlexPlan® products. To purchase additional products, please contact American Home Shield.

Do I have to enter seller information on a new listing application?

Only if seller’s coverage is requested. The website does not require seller information on a buyer-only contract.

Do I have to enter a listing expiration date on a new listing application?

Yes. Previously, the listing expiration date was pre-populated. Now, the website requires the user to enter a listing expiration date, even on a buyer-only contract. Use the closing date, if the closing date is known, or use the date 6 months from the date of application entry, if the closing date is unknown.

What are the guidelines for entering a listing expiration date?

The listing expiration date can be up to one year from the date that the application is submitted. A listing expiration date must be provided in order to complete the application process.

Can I continue entering a listing application if the address verification fails?

Yes. If the address verification fails, and the original address is correct, you can still proceed with entering the application by re-entering the original address.

How can real estate professionals take advantage of the $50 NAR® discount on REALTOR®-owned properties?

Currently, REALTORS® do not receive this discount on online orders. To receive the discount, REALTORS® must order by calling 866-627-7253. With the December release of AHSWarranty.com, NAR® members will be able to order REALTOR®-owned products online through a special link.

Order Confirmation:

What kind of confirmation will I receive once I complete an application?

Initiating Agents:

• Will receive a confirmation email at the preferred email address registered on the account within 20 minutes of the order
• Can print the order confirmation page, which shows the property address, contract number, and the total price of the warranty contract
• Can print a copy of the state’s standard contract from the Quote page
• Can print a quote using the Print Quote button during the application process
• Can choose the View My Listings link on the My Account page and view or print contract information

Real Estate Administrators:

• No longer receive an email confirming their order
• Can print a quote using the Print Quote button during the application process
• Can print the order confirmation page, which shows the property address, contract number, and the total price of the warranty contract
• Can print a copy of the state’s standard contract from the Quote page
• Can choose the View My Listings link on the My Account page and view or print contract information

Escrow Companies, Title Companies, and Closing Companies:

• Will receive an invoice by fax within 20 minutes of the order

Home Sellers:

• If seller’s coverage is requested for the listing period, the home seller will receive a confirmation email

Home Buyers:

• Will receive contract package by mail approximately 10 days after AHS receives payment on the contract

Non-initiating Agents:

• If the initiating agent, administrator, or escrow company wants to request copies of the confirmation for the other agent, they must call 800-SEL-HOME. AHS will fax the confirmation within 24 hours.